TeamViewer

TeamViewer Germany GmbH is the operating entity and the named data controller, registered at Bahnhofsplatz 2, 73033 Göppingen, Germany (Amtsgericht Ulm HRB 534075, VAT DE245838579, founded 15 December 2005). The listed parent TeamViewer SE is at the same address (HRB 745906, VAT DE325349124) and trades on the Frankfurter Wertpapierboerse Prime Standard (ticker TMV, ISIN DE000A2YN900). Customers in the EU and UK contract with TeamViewer Germany GmbH; US customers contract with TeamViewer US LLC or TeamViewer US, Inc. (both at 5741 Rio Vista Drive, Clearwater, FL 33760). TeamViewer also operates regional subsidiaries in Austria (TeamViewer Austria GmbH, Linz), Greece (TeamViewer Greece EPE, Ioannina), Portugal (TeamViewer Portugal Unipessoal Lda, Porto) and others; 1E Limited (Woking, Surrey, UK) is now part of the group as the DEX product line.

Yes, indirectly. The German parent and operating entity are not US-incorporated, but TeamViewer maintains two US subsidiaries -- TeamViewer US LLC and TeamViewer US, Inc. at 5741 Rio Vista Drive, Clearwater, FL 33760 (the Inc. was registered in Florida on 19 July 2019) -- which are subject to US law and CLOUD Act warrants for data they control. The privacy policy commits verbatim that 'TeamViewer will generally not transfer your personal data outside the EU and/or EEA' with explicit exceptions for Australia, USA and Armenia implemented via Standard Contractual Clauses under Article 46 GDPR. The Security Technical Overview pins sensitive-data residency to 'EU zone (Germany, Netherlands and Austria).' Customers using the DEX product line (former 1E) should note that its optional subprocessor base is US-heavy (Atlassian, Datadog, OutSystems, Pendo, ThoughtSpot, Project Hosts) -- this is the highest-CLOUD-Act-exposure product line.

Sensitive data is restricted to the EU zone (Germany, Netherlands and Austria) per the Security Technical Overview v1.3 (10 March 2026). Architecture-diagram-labelled infrastructure sites: Frankfurt (DE) and Vienna (AT); Management Console on Azure West Europe (NL) and Ireland (IE); WebApi.teamviewer.com on Azure West Europe (NL and IE). For TeamViewer Tensor, customers can enable Regional Restricted Access to pin remote-session routing through dedicated US-based routers and Conditional Access servers (US-only) or EU-only, isolating connection metadata, authentication and session traffic to one region. Engage / Co-Browsing residency is EU for most customers (Japan-only for Japanese customers); Classroom is EU-only. The Conditional Access router layer covers approximately 80 PoPs globally for connection routing.

The DPA hub lives at teamviewer.com/en/legal/eula/ and the main DPA PDF is hosted at media.teamviewer.com under the central-image-hub bucket as teamviewer-dpa-en.pdf. Annex 1 (Details of Data Processing, v.2026-03-09) details processing nature, personal data types and data subjects per product. Annex 3 (Subprocessor List, v.2026-03-09) is the canonical processor list and names: Anexia (AT), AWS EMEA Sarl (LU), Microsoft Ireland Ltd. (IE), Google Ireland Ltd. (IE), Schwarz Digits IT KG (DE -- the Schwarz Group / STACKIT sovereign-cloud arm), TeamViewer Greece EPE, TeamViewer Portugal Unipessoal Lda, TeamViewer Austria GmbH and TeamViewer Germany GmbH for core hosting. Product-specific Annex-3 entries cover Frontline (adds Twilio US for video/audio + SAP Ireland for support portal), Engage / Co-Browsing / Classroom (adds Hetzner Online GmbH DE), DEX (adds US-domiciled Atlassian, Datadog, OutSystems, Pendo, ThoughtSpot, Project Hosts). TeamViewer is a CVE Numbering Authority and publishes vulnerability-management SLAs and security bulletins under the trust center.

ISO/IEC 27001:2022 (TÜV Rheinland, valid 2023-10-27 to 2026-10-26, ISMS for the development and distribution of software in the field of connectivity), ISO 9001 (annual), ISO 27017 and ISO 27018 for cloud services. SOC 2 Type II + SOC 3 renewed across the portfolio in 2025. HIPAA / HITECH attested by A-LIGN Assurance under AICPA AT-C 105/205/315 (renewed 2025). CSA STAR Level 2 added 2025 across cloud products. BSI C5 added 2025 specifically for Tensor (relevant for DACH and healthcare procurement). DCB 0129 added 2025 for Frontline (UK NHS clinical-safety standard). NIST 800-53 re-attested 2025 for DEX (US federal market). Additionally: TÜViT Trusted Site Privacy for Remote and Tensor; TISAX (automotive); IDW PS 951 (German equivalent of ISAE 3402). TeamViewer is a CVE Numbering Authority (CNA) for all TeamViewer products.

Beyond TeamViewer Remote (free for personal use; Business / Premium / Corporate tiers for commercial), TeamViewer sells TeamViewer Tensor (enterprise SaaS console with SSO + Conditional Access + Regional Restricted Access), TeamViewer Frontline / Assist AR (industrial augmented reality with xPick vision picking, xAssist remote support, xMake assembly assist, HoloLens integrations), TeamViewer Engage / Co-Browsing / Classroom (customer engagement, co-browsing, virtual classroom), TeamViewer Meeting (the video-conferencing module), TeamViewer IoT, TeamViewer Embedded (OEM SDK for embedding remote access into devices), and DEX -- Digital Employee Experience (the former 1E platform acquired in early 2025 for USD 720 million enterprise value: endpoint troubleshooting, experience analytics, automation, 1E Intelligence with edge + cloud AI, 1E Catalog, PXE Everywhere, ServiceNow connectors). Optional Remote / Tensor add-ons include Remote Monitoring, Network Device Monitoring, Asset Management via Lansweeper, Patch Management, Endpoint Protection via Malwarebytes ThreatDown, Mobile Device Management via Ivanti, Backup, Web Monitoring, Servicecamp / Service Desk ticketing, Automations via Workato.