Klarna

The NYSE-listed parent is Klarna Group plc, a UK public limited company registered at 10 York Road, London SE1 7ND (Companies House 14467769). Operations are run from Stockholm at Sveavagen 46. The entity that actually holds your account depends on jurisdiction. For EEA and UK customers, it is Klarna Bank AB (publ), Bolagsverket org-nr 556737-0431, acting either directly or through European branches (Klarna Bank AB - German Branch at HRB 217291 B Charlottenburg, Klarna Financial Services UK Limited at Companies House 14290857 for UK consumer credit and e-money, plus branches in France, Italy, Ireland, Norway, Czech Republic, Romania, Denmark and Switzerland). For US customers, Klarna Inc. (Ohio, NMLS 1353190) handles servicing while WebBank (Utah industrial bank) is the lender of record for One-Time Card and Fair Financing products.

Yes. Klarna Bank AB (publ) holds a full Swedish banking license granted by Finansinspektionen (SFSA) in 2017 and is supervised by the SFSA as a Category 2 institution. Klarna is subject to the EU CRR/CRD prudential framework, GDPR (lead authority Integritetsskyddsmyndigheten / IMY), PSD2 and the EU Bank Recovery & Resolution Directive (resolution authority: Riksgalden, the Swedish National Debt Office). The UK and German branches are additionally supervised by the FCA (consumer credit FRNs 987889 and 1021834) and BaFin respectively. The NYSE-listed parent Klarna Group plc is also subject to SEC supervision as a Foreign Private Issuer (CIK 0002003292) and NYSE listing rules.

Yes, in three overlapping ways. (1) Klarna Group plc files annual 20-F reports with the SEC and is subject to SOX-equivalent obligations and SEC subpoena power. (2) Klarna Inc. (Ohio, NMLS 1353190) is a primary US operating subsidiary directly subject to CFPB supervision, state financial regulators and US law; the US bank partner WebBank is FDIC-supervised. (3) Klarna's primary cloud provider (Amazon Web Services, US-incorporated) and AI partner (OpenAI Inc., US-incorporated) are both subject to the US CLOUD Act -- meaning the US government can compel them to disclose Klarna-controlled data they hold, including data resident in AWS EU regions. EEA customer data has dual-track protection through GDPR and Swedish banking secrecy law, but US legal process is not eliminated.

EEA deposits with Klarna Bank AB (publ) are protected by the Swedish deposit guarantee scheme administered by Riksgalden (the Swedish National Debt Office) up to the EU-required minimum of EUR 100,000 (SEK ~1.05 million) per depositor. Riksgalden is also the resolution authority under the EU Bank Recovery & Resolution Directive. US Klarna products are NOT covered by FDIC deposit insurance -- the FY2025 20-F explicitly states 'Klarna products generally do not have the benefit of FDIC deposit insurance' because Klarna Inc. is a non-bank licensee in the US. WebBank-issued accounts may carry FDIC coverage at the WebBank level for funds technically held there.

Yes, market-specific. In the US, Klarna shares performance and default data with Experian and TransUnion (named multiple times in the FY2025 20-F). In Germany, Klarna queries and reports to German Auskunfteien (commonly SCHUFA for consumer credit; specific bureaus are listed in the per-product German Datenschutzhinweise). In Sweden, Klarna integrates with the Swedish credit-bureau ecosystem. Reporting behaviour depends on which Klarna product you use; interest-free Pay in 4 and Pay in 30 historically did not impact credit scores in many markets, but several markets including the US have moved towards reporting BNPL through 2024-2025.

Klarna explicitly partners with OpenAI for its AI customer-service assistant and product-discovery tooling, as disclosed in the FY2025 20-F (OpenAI is mentioned nine times in that filing). Klarna also operates internal AI tooling: DNS TXT records on klarna.com include verification entries for Anthropic (Claude) and ElevenLabs (voice), indicating those vendors are in use at least internally. Certain customer-service conversations are therefore processed through US-incorporated AI providers subject to the US CLOUD Act. CEO Sebastian Siemiatkowski publicly acknowledged in early 2025 that an aggressive 2022-2024 AI-driven reduction in customer-service headcount went too far, and Klarna has since reintroduced human agents into a hybrid model.