Capsule
Simple yet powerful CRM. Join over 10,000 global businesses and discover an easier way to manage contacts, sales and grow lasting relatio…
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About Capsule
Simple yet powerful CRM. Join over 10,000 global businesses and discover an easier way to manage contacts, sales and grow lasting relationships.
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Sovereignty Scorecard
Procurement-grade signals on data sovereignty, ownership, and EU residency.
We score every European vendor against six sovereignty dimensions captured in the SHIELD acronym. Each card below maps to one letter — read them as a checklist when comparing providers.
The third parties that touch customer data — payment processors, KYC vendors, support chatbots, analytics.
Where the legal entity sits, who controls it, and which subsidiaries operate under the same group.
Where customer data is physically stored, who runs the hosting stack, which CDN sits in front.
Whether the vendor or its subprocessors fall under the US CLOUD Act or other extraterritorial reach.
Public terms, privacy policy, DPA, subprocessor list, impressum, and security or trust pages.
Independent audits and certifications (ISO 27001, BSI C5, TISAX, SOC 2) plus open-source transparency.
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🇬🇧 United Kingdom
Website: AWS CloudFront
Email: Google Workspace
CDN: AWS CloudFront
| Name | Country | Purpose |
|---|---|---|
| Amazon Web Services, Inc | USA | Hosting Services |
| Google Inc. | USA | Email Services |
| Helpscout PBC (Trello) | USA | Help desk services for customer support queries |
| Twilio Inc. (Sendgrid) | USA | Cloud email service provider used for some system emails sent by Capsule to customers |
| SolarWinds Worldwide LLC | USA | Services for aggregating application logs to help monitor the performance of the Service |
| CapsuleCRM Inc. | USA | Customer support services |
| Pendo.io Inc | USA | App guidance and product experience enhancement services |
| APIHub Inc (Clearbit) | USA | Business enrichment and Contact enrichment |
| DataDog Inc | USA | Services for aggregating application logs to help monitor the performance of the Service |
| OpenAI LLC | USA | AI processing services for summarization, content generation, insights, and other AI-enabled features. |